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Customer Profile

This client is one of the Emirates’ Government Departments in UAE. Multiple departments of the Government, including Administration, Crown Prince Office, Immigration, Purchase, Legal, Media, Library and Region Development were considering complete digital transformation. These departments were operating manually at offices, and the communications were through hard copy documents. This solution was implemented for the Administration Department.

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Problem Statement

Many documents from internal and external entities are received at the Admin Department. Managing and tracking these documents manually had become a challenge because many of them come against outward memos. Also, physical space to accommodate huge numbers of inward documents is a big problem for the department.

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Proposed Solution

The inward memo and its related documents are scanned with Arabic OCR and uploaded with the index reference of the entity with the source reference number. The memo thus received in i-doc can be viewed in the system with the metadata and the user can then publish the memo. Once published, the corresponding inward stamp can be seen imprinted at the bottom of the document. If the inward memo comes against an Out Memo of a department, then the department user has the provision to scan the QR code of that Out Memo to establish the link with that Out Memo.

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All inward memos and related documents brought to the same system with the automation of the process. The related outward memos are linked and user can the memos holistically. The stakeholders can view the status and details of memo processing, even from mobile devices
Document Management

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