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Software Support Engineer

Kolkata  3rd April 2023
Immediate opening for a Software Support Engineer
Candidate will be responsible for :

▪ Learning and mastering our products and tools.

▪ Interacting with customers independently for resolution of issues.

▪ Taking customer feedback and solving queries.

▪ Resolution of technical issues reported by customers (L2 and L3 level support).

▪ Training customers on our Product.

▪ Customer satisfaction and retention.

▪ Maintaining proper records of work.

▪ Demonstration of the product for a prospective client.

Eligibility :

▪ Bachelors degree & minimum 2 years relevant experience within the enterprise IT sector.

▪ Excellent programming skill with passion for programming.

▪ Expertise in Java script with knowledge in node.js.

▪ Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation.

▪ Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support (Nice to have).

▪ Excellent written and verbal English communication skills.

▪ Ability to deal with rapid change and limited structure.

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