▪ Learning and mastering our products and tools.
▪ Interacting with customers independently for resolution of issues.
▪ Taking customer feedback and solving queries.
▪ Resolution of technical issues reported by customers (L2 and L3 level support).
▪ Training customers on our Product.
▪ Customer satisfaction and retention.
▪ Maintaining proper records of work.
▪ Demonstration of the product for a prospective client.
▪ Bachelors degree & minimum 2 years relevant experience within the enterprise IT sector.
▪ Excellent programming skill with passion for programming.
▪ Expertise in Java script with knowledge in node.js.
▪ Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation.
▪ Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support (Nice to have).
▪ Excellent written and verbal English communication skills.
▪ Ability to deal with rapid change and limited structure.
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