Software Support and Service

Being an ISO certified organization, we are known for our strict adherence to agreement terms and conditions.

Software Support Agreement

The SSA (Software Support Agreement) contains plans for creation and maintenance plans for software, guidelines for handling problems and identifying them during the course of its operation. It also includes the follow-up on product configuration management.


Som Imaging Informatics Pvt. Ltd., a company incorporated under the provisions of the Companies Act, 1956 and having its registered office at 3 Chowringhee Terrace, Kolkata – 700020, INDIA, hereinafter referred to as “Somnetics”, which unless the context otherwise requires includes its successors in interest and permitted assigns...[Read More]

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Service Level Agreement

Service level agreements are mainly of two types - AMC (Annual Maintenance Contract) and TG (Total Guarantee). Total Guarantee contract that ensures complete maintenance of devices with provision for consumables and spares, starts after the end of AMC contracts, T&C applied.

Annual Maintenance Contract

With the signing of this Annual Maintenance Contract, we (hereinafter called "Customer") authorize Som Imaging Informatics Private Limited (hereinafter called "SIIPL") to place under its maintenance the equipment listed in Schedule under following terms and conditions...[Read More]

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Total Guarantee

The Total Guarantee charge shall be at the rate of print/scan taken on normal paper calculated on the actual usage registered on the counter of the Equipment, subject to clause 8. Local taxes & other levies as applicable shall be extra. Service Tax, Educational Cess and other taxes are applicable presently...[Read More]

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