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Somnetics Certified with ISO 20000-1:2011for IT- Service Management System
Kolkata, November 6th 2013: achieved a major milestone by bagging the ¬†ISO/IEC¬†20000-1:2011 certification, from APMG International on November 6th 2013. ISO/IEC¬†20000-1:2011 certification is dedicated to Information Technology ‚Äď Service Management System (SMS). This CIS (Certification & Information Security Services GmbH) Certificate will be maintained via annual surveillance audits and will be renewed in every three years.
The scope of application covers managed services in document and other content digitization, enterprise print management, Forms digitization and processing, Software development including application development, project management and development of E-governance systems & application, development of private cloud systems, sales and post sale support for IT hardware, office automation and imaging quotient.
ISO 20000-1:2011 Compliance
# Closer alignment to both ISO 9001 and ISO/IEC 27001
# Clarification of existing definitions and addition of new definitions
# Introduction of the term "Service Management System" (SMS) and aligning the¬† standard with the concept of a SMS
# Clarification of the requirements for the governance of processes operated by other¬†parties
# Addition of requirements for the design and transition of new or changed services.