customer service

24x7 Interaction With Customer Care Department

Customer Service of Somnetics

Customers’ delight and their retention symbolizes an organization’s sincerity and diligence. We ensure that all our Customers are not only satisfied with our products and services, but also receive handheld post sale support from us, which would directly lead to strong partnership and trust. Our customer support and post sale services have helped us gather not only a number of accolades, but is also a niche in the hearts of more than thousand customers across India.

We offer Customer support for both equipment and software. As an ISO 20 K (IT Service Management System) certified Organization, strict adherence to Service Level Agreement (SLA) and Software Service Agreement (SSA) is one of of the most important facets of our service. We cater to Clients’ requirement all throughout the day via dedicated customer service numbers, e-mails, customer support portal; and in case of software, remote access measures.

Types of Support

Customers Training
  • Executed onsite, online & through telephones.
  • Makes our customers self reliant
Online Support
  • Applicable for minor issues
  • Online & remote desktop solution
  • Telephonic solution
Onsite Support
  • Applicable for major technical issues/ emergencies.
  • We visit client site
Easy Call Logging System

The unique installation ID of the customer has to be determined while requesting a support via:

  • Smart Portal – You can log in all throughout the day
  • Telephone – From 9:30 a.m till 7:00 p.m

Click to know more about:

Escalation Matrix    Escalation Matrix Equipments    Software Support Agreement