customer self service
S.M.A.R.T Portal Allowing Online Complaint Log
Apart from providing software, we are also known for our post sale Long Term Support. We are the only software developers in India with an indigenous, Cloud enabled Maintenance Management and a Smart Portal, (Remote Support Access and Tracking System) for effective customer care. These tools boost our quality of service, post sale support and impart more transparency on the part of our clients. With these two tools, we assure proper compliance with the service level agreement and deliver our service through strict escalation guidelines. You can use the portal for logging complaints or checking your status by following the simple guidelines.
- An indigenous maintenance management system.
- Allows the service engineers and technicians do their jobs more effectively.
- Enable management makes informed decisions.
- Makes all customersâ€™ information readily available at any point of time.
- Looks after the pre-sales and post sales processes like.
- Customer requirements/demands, Services, warranties, contracts and SLAs, reports and details of each customerâ€™s accounts.
- Boosts our support system
- 24/7/365 availability, even on holidays
- Used from any devices â€“ PCs, laptops, smart phones and tablets
- Allows self audit of usage, cost and expenses
- Allows viewing history of equipments, consumables and performance for last three years
- Imparts transparency and confidence on part of customers
- Allows customers to unswervingly:
- Lodge complaint
- Request customer care service
- Request new products or consumables
- Reduce dependency on telephonic call log
To know more about the usage of S.M.A.R.T, please log on to http://wiki.somnet.co.in
Customer ID creation Process for S.M.A.R.T Portal