FAQ

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FAQ - Deployment

FAQ - Sales

  • Do we, as a possible Customer is offered Pre-Sales support?
    Yes, Somnetics offers great Pre-Sales support through a team of Analysts and Domain Experts.
  • What is meant by Pre-Sales support?

    The first step in the pre-Sales process is to define your needs and write an RFP. Tasked to help, the Pre-Sales team can answer technical questions, offer domain expertise, and help you fine-tune requirements.

    You will be better positioned to write an effective RFP, and more likely to define requirements accurately the first time around. In case your requirement demands some customization of our software, the Pre-Sales team would analyze your requirement for customization, develop a POC and showcase the POC to your technical team within a stipulated period.

    The next step in the pre-sales process is to ‘try before you buy’. Depending upon your needs and project size, we offer ‘try before you buy options’.

    First: Product Demo – for hands on experience with i-doc, give us a call and our team will arrange a one-on-one demonstration of the product. Our experts will walk you through a live, online demo from the comfort of your office.

    Second: Feel the Product – for a working look at i-doc, we enable some organizations by offering a pre-purchase exercise. This allows you to get an up close look at the value of our software, our team, and our project management skills.

  • We have a medium sized organization, and having multiple offices and mobile workforce, what deployment model will fit us?
    You may consider deploying over a private or public cloud. Your data will be kept secured and will be available from any place of the world. It will be very easy for mobile workforce to use i-doc. Please note, i-doc is a server side application and does not require any client side installation and can work over most popular browsers like Safari, Firefox and Chrome irrespective of the operating system of the computer used.
  • Will we be charged for Pre-Sales support?
    No. Generally we do not charge anything for Pre-Sales support.
  • Whom should I contact if I want to have Pre-sales support?
    Pre-Sales support takes place automatically while our sales people are engaged with you handling your requirement. There is no additional request are to be made.
  • Will your Pre-Sales Team would be able to understand our requirements as you claim?
    Being an ISO 20000-1 certified organization means that we follow the highest global standards for IT service delivery. Understanding the Customer requirement is one of the most critical part of IT service delivery. So you can be rest assured of our meticulous pre sales support, which is considered as one of the best in the industry.

FAQ - Licensing

  • How i-doc software is licensed?
    i-doc software is licensed for both named-user licenses (NUL) and concurrent access licenses (CAL). While named-user licenses are appropriate for users who are active in the system throughout most of the day, the concurrent access license provides an economical way to support casual system users. A single CAL license will typically support 5-10 users, depending on the type of usage they require.
  • Can you explain it bit further?
    Definitely, in CAL model of licensing, there is no restriction set at number of named users. Only how many users can simultaneously log into the system is restricted. If any user tries to log into i-doc while the maximum allowed number of users are already logged in, the user will be asked to log into the system after some time. The analogy can be drawn to a company reserved car parking space limited to 'N' number (no of CAL license) of cars. If total number of cars already parked in the space is less than N, a person can easily park (logs in) his/her car. But if all N slots are full, the person has to wait till the time someone takes away his/her car (logs out) from the lot and a space is created.
  • What if we want to purchase a mix of both CAL and NUL licenses?
    Yes, that is very much possible. You can identify perpetually active users and casual users of your organization and calculate the requirement of CAL and NUL licenses accordingly.

FAQ - Digitization

  • What do we digitize?
    We digitize books, hardbound papers, official documents, PACS images and medical records, images, CAD drawing, microfilms.
  • How do we digitize?

    We digitize with the best quality scanners converting the documents into PDF or TIFF files. Scanning is followed by systematic meta tagging to make them more searchable.

  • What is the minimum quantity for digitizing?
    We digitize documents in bulk with a minimum of 10k.
  • What about document security and confidentiality?
    We are an ISO 9000, ISO 27000 and ISO 20000-1 certified organization. Compliance with ISO 9000 assured quality management, ISO 27000 stands for information security management system, while ISO 20000-1 deals with IT security management. Adherence to all three compliances would assure you complete data security and best quality output