Customer Case Study

Metro Dairy Ltd

Metro Dairy

Metro Dairy, established in 1994, is the largest producer of milk is West Bengal, being the first dairy project in public-private partnership between West Bengal Milk Federation, Keventer and NDDB. Their corporate office is located in Sealdah, Kolkata, while the plant is located almost 25 km away from the city in Barackpore. They wanted to upgrade to a document management from the antiquated hard copy management to ease the process of document storage and collaboration.

Industry: FMCG

Solution: Software - Document Management

Churn of 4,00,000 commands 40% of the market share in Kolkata. Ice cream unit commands 55% market share.

customer stories

Existing Situation

Metro Dairy, established in 1994, is the largest producer of milk is West Bengal, being the first dairy project in public-private partnership between West Bengal Milk Federation, Keventer and NDDB. Like all organization documents played an important role in the regular functioning of the organization. With an annual turnover of more than 252 crores, documents command more than 90% of their regular work-flow. Important documents include plan drawings, financial documents, quality control certifications documents, human resource documents, invoices, purchase orders, consignment documents etc.


Problem Statement

Since most of the activities were oriented around hard copies, with searching, sharing, maintenance executed manually, it used to result in loss of man-hours and misplacement of documents. Document collaboration with business associated and partners was also antiquated in nature as it was executed mainly through mail servers preceded by searching the hardcopy from mismanaged racks and scanning them. Employees regular with plant visit, faced severe issues during document collaboration due to their physical distance from the corporate office where all the documents were restored as hard copies.

The organization faced serious issues in maintaining document confidentiality as hard copies could be easily accessed to unauthorized employees.


Solution Offered

Somnetics’ indigenous document management system was the perfect solution to their problems. This robust software could address the three main problem statement of metro dairy:Document sharing and collaboration, security and storage, which accounted for the three pivotal requirements.However, the general user modules were also extended to Search, Upload, Download and Versioning. It could leverage the process of immediate scanning and uploading of documents the moment they were created, thereby nullifying the possibilities of redundancy.

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