Customer Case Study

Calcutta Medical Research Institute

Calcutta Medical Research Institute

Our client CMRI, Calcutta Medical Research Institute is a Kolkata based super specialty hospital with 400 beds, handling 60 discharges and 2000 outpatient clinics per day. The hospital produces more than 11,000 medical record pages in a day. With more than 13 departments and more than 100 resident medical practitioners, the hospital is declared as a model hospital by multiple PSUs and state undertakings.

Industry: Healthcare

Solution: Scanning and Digitization

400 bedded multi-specialty hospoial. 100+ permanent medical practitioners, 60+ discharges per day, 13+ departments

Existing Situation

Our client CMRI, Calcutta Medical Research Institute is a Kolkata based super specialty hospital with 400 beds, handling 60 discharges and 2000 outpatient clinics per day. Office workflow demanded constant generation and retrieval of current and previous documents and medical records from time to time. Document collaboration was getting difficult with constant hard copy management and poor unorganized process of archival of large number of documents generated every day. It was more tedious for them to retrieve the necessary files in a timely manner that has been consuming a huge fraction of office spaces since 1999, with more than 5.2 million backlogs.


Problem Statement

It was making regular work very redundant, and tedious. Transportation of documents involved finding them out from huge piles and quality control. The process became more tedious by the day with the generation of 1000 new documents on a daily basis.


Solution

The two main solutions offered were document scanning and digitization service with the high-end Canon DR Scanner with capture perfect 3.0 document capture suite. A document management software was also installed to implement a smoother document centric workflow from a common web based interface.

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